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The Sunglass Store

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The Sunglass Store

P.O. Box 16766
Clearwater, FL 33766 | United States

http://www.thesunglass-store.com
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The Sunglass Store Help

Welcome to the Help Section. How may we assist you?


My Account Help Frequently Asked Questions Contact Us
Need help with your My Account features? Have a question? Browse our FAQs for quick answers!

Email:

HelpDesk@eOutletStores.com

Phone:

888-613-7176

Hours of Operation: Mon. - Fri. 9 a.m. to 5 p.m. (EST.)


Frequently Asked Questions

Can I give my gift cards to a friend or family member?

Does my friend or family member have to use my account if I give them my gift card?

Can I transfer the balance from one eOutlet store gift card to another eOutlet Store gift card or trade my card for a different store?

Can I add to the balance on my gift card or can I purchase a gift card?

Can I get a check for the balance left on my gift card, or for a return when I’ve purchased using my gift card credit?

I lost my password. How may I obtain a new one?

How do I change my email or passwords?

How do I add or change my address?

How can I view all the items in a category?

How do I add items to a cart?

How do I remove or change an item from my cart?

Can I order an item that is Temporarily Out of Stock?

How much will the Shipping and Handling cost for my order?

Where do I enter my gift card code at checkout? What is the checkout process?

My Gift Card Code isn’t working.

I have two gift cards for the same store. How do I enter both my gift card codes?

Can I pay for my purchases with a check or money order?

Why was my credit card declined?

I forgot to enter my gift card code when I checked out. How can I receive a refund for the amount allocated on the gift card?

How can find out the status of my order and track its progress?

How can I change or cancel an order?

How do I return an item?


Gift Cards

Can I give my gift cards to a friend or family member?

Yes, any unused Gift Cards may be given to and used by any shopper. Any balance left after checkout remains on the card and is not associated to the user’s account. Gift card balances may be used by whoever enters the card # at checkout. Only one gift card may be used per transaction.

Does my friend or family member have to use my account if I give them my gift card?

No, your gift card or gift card balance is available to use under any registration. Please be advised that the holder of the gift card may create their very own eOutletStore.com Shopping Account.

Can I transfer the balance from one eOutlet store gift card to another eOutlet Store gift card or trade my card for a different store?

No, Gift Cards are not transferable. They are not redeemable for cash value. Any unused portion of your Gift Card may be used during your next shopping experience. Only the eOutlet Store Gift Card can be used on any eOutlet Store.

Can I add to the balance on my gift card or can I purchase a gift card?

At this time we are not offering that service, however we do have plans to in the near future. At this time, the only way to receive a gift card is from a business who is using it as a promotion or fundraiser.

Can I get a check for the balance left on my gift card, or for a return when I’ve purchased using my gift card credit?

Our gift cards do not have a cash value, therefore may not be redeemed for cash or check. However, we are adding new items to our site weekly. Please check back to see if anything else interests you.


Account

I lost my password. How may I obtain a new one?

Please click the link "Forgot Your Password” on the account login screen, then enter your username and email address. Your password will automatically be sent to the email address you used to open your account.

How do I change personal information or password?

You may change your account settings by logging into your account and clicking the "Customer Service” link at the top-right of the page. You will then click "Change Customer Information"

Shopping

How can I view all the items in a category?

In order to view all the products in a category, select the category of choice. Then you will select the dropdown box titled "10 Items”. You may select your desired amount of items to view in this list. Most categories have more then one page of items, so you can also change pages by clicking on the page number located on the top and bottom of each page.

How do I add items to a cart?

Here are the instructions for adding an item to your cart:

1. Click on the category of your choice
2. Click on item to see full description
3. Click on "add to cart”

Once you add an item to your cart you will be redirected to view your Shopping Cart. You may then either Continue Shopping or Checkout. When you click "Checkout" you will be redirected to confirm your Customer Information and Shipping Address. At this time you may enter your gift card code if you have one and "Continue”.

How do I remove or change an item from my cart?

When you are in your cart and want to remove or add to the quantity listed, just check the box next to the product you would like to remove, and click on "ReCalculate”.

Can I order an item that is Temporarily Out of Stock?

We are sorry for the inconvenience. Shipments are coming in daily of our out of stock merchandise. If the merchandise is still showing on the website but has an "out of stock” next to it, then it is expected to come back into stock. We cannot verify exactly when the merchandise you are requesting will be in. Unfortunately, you cannot add sold out items to your cart – but we are currently adding many new products and update the site daily, so please check back.

How much will the Shipping and Handling cost for my order?

The shipping and handling is calculated at the last step before completing your order. Please see more details on shipping on the bottom of any of the eOutlet Store’s pages, by clicking on "Shipping Policy".


Checkout

Where do I enter my gift card code at checkout? What is the checkout process?

How to Check out

When you are ready to check out:

• Click on "View Cart”.
• Click on "Checkout".
• Click the "Continue” button at the top or bottom of your page. You will then be instructed to follow the onscreen prompts for Billing Information, Shipping Information, Gift Card Code Input, and Order Review. You will see a summary of all the items in your cart. If you used a gift card code you will see the discounted amount here. Please review your cart, if you need to make changes to your cart or add your gift card code you may click "edit” at the box you wish to change.

Once you have reviewed the information on your order and it is correct click on "Proceed to Pay”. (If your Gift Card balance is greater than your total owed, your button will say "Complete Order", click this button to finalize your order.) You will now be redirected to a page with a button to "Click here to pay", click that button. Insert your payment details and click "Submit". Your credit card will now be charged. You will receive an email of your order confirmation # and product summary.

Please allow 7 – 10 days for shipping.

My Gift Card Code isn’t working.

Please email us and provide your gift card code #, along with details about the problem you are having so we can research it and get back to you.

I have two gift cards for the same store. How do I enter both my gift card codes?

You may only use one Gift Card Code per transaction, per store.

Can I pay for my purchases with a check or money order?

In order to checkout, you will need to pay by credit card. If you do not have a debit card, or a credit card, you can purchase a prepaid visa using cash and make your purchase using that card. The other option would be to use a friend or family member’s credit card and reimburse them for your purchase. If you can wait, we will be able to accept ACH over the next 30-60 days.

Why was my credit card declined?

If you had available funds on your credit card, and your transaction declined, then your card most likely declined due to an address mismatch. The address you put in may not match the address on your credit card billing information exactly.

If you have a hold on the funds, even though it declined, your credit card company is simply holding the funds waiting for us to put a transaction through – but we won’t do that – since we declined. The hold on those funds will drop off usually within a week – or you can call your bank and ask them to remove the hold.

If you have a gift card, your credit will still show if you did not completely checkout - since you were declined. If you still want to order you can log back in and check out again, but this time make sure with your bank the address that you have listed on your account is correct and that you have available funds, before checking out.

If you would like us to research any of this for you, please email us with the full name that was entered into the billing info, and the last 4 digits of the credit card that was used. Once we receive this info, we will put in a request to find out the reason for the decline and forward it to you.

I forgot to enter my gift card code when I checked out. How can I receive a refund for the amount allocated on the gift card?

Please email or call Customer Service. Have your Gift Card Code readily available, and we will assist you in your refund.


After Your Order is Placed

How can find out the status of my order and track its progress?

You can login to your account and view your order status in the "Customer Service" section. Click on "Review Previous Orders" to view details.

How can I change or cancel an order?

Please contact us immediately by phone or email once you decide you need to change or cancel the order. If the order hasn’t shipped, we can change or cancel the order upon your request. If the order has shipped, please review the return policy for more information on processing that request.

How do I return an item?

All return policies are posted on the item detail area. Click on the item, and under Additional information you will see the exact return policy for that particular item. You can also review the return policy by clicking on the return policy link located on the bottom of each website page. Please review the return policy in detail and contact us by email with any specific inquiries.




My Account Help

Customer Service

View a snapshot of your recent account activity and update your account information. You may select "Change Customer Information" to view or edit information.

Change Customer Information

Access and update your name, email and password for your account.

Review Previous Orders

This function allows you to track and manage any orders you have placed.

Contact Us

Contact customer service through our user friendly contact system. Enter your information in the required fields then your message. Click Continue to send, and a Customer Service Representative will respond to you within 24 business hours. You will be notified with a response by your registered email unless otherwise noted in the contact message.

Amount remaining on Gift Card

You have the available functionality to check the balance of your gift card. Enter your gift card code and click "Check Balance”.